DIRECTOR OF CLINICAL SUPPORT STAFF
RAPID CITY MEDICAL CENTER
After working as a nurse manager for several years, I was ready for a new challenge. When I saw the RCMC job description for my current role, I thought, “This is it!” Although I mourn not being able to directly care for patients, I lean on my expertise as a nurse—and I reach our patients by caring for the nurses who directly care for them.
“Jessica joined the Rapid City Medical Center in August 2016—it’s a multispecialty practice comprised of eight locations in Rapid City and an outreach clinic in Spearfish. Jessica oversees support staff in all locations. In seven short months, she familiarized herself with 14 different specialties and the practice preferences of more than 80 different providers; she worked under every single provider during her first several weeks. She’s revamped numerous clinical policies, making the clinic a safe and happy place to work. She’s made RCMC into a well-oiled machine—always with a smile on her face. Jessica is forward-thinking, draws upon many years of nursing and managerial experience, remains mindful of impacts on her staff and colleagues—and is a great role model for other nurses in the practice.” – Jennifer Trucano, Supervisor and CEO
View more 2017 Nurses of Excellence Honorees HERE.